Shipping & Delivery

We ship fast, pack with care, and always aim to get your order to you without the drama. Below is everything you need to know about shipping with Not a Phase.

📦 Order Processing

Orders are packed within 1–3 business days of being placed.
We don’t ship on weekends or public holidays — we’re probably sleeping in or at a car show.
You’ll get a tracking number once your order ships. Keep an eye on your inbox (and your spam folder, just in case).

🚚 Delivery Options (Australia)

Standard Shipping: 3–8 business days
Express Shipping: 1–3 business days
Carrier: Australia Post
Shipping starts from $9.95 — free shipping on AU orders over $100. International shipping rates calculated at checkout.

🌍 International Shipping

We currently ship to over 220 destinations worldwide via Australia Post. Delivery times vary based on your location and the shipping service selected.

Estimated Delivery Times:
- International Express: 3–6 business days
- International Standard: 6–10 business days
- International Economy Air: 10–15 business days
- International Economy Sea: 2–3 months
Note: These estimates are for deliveries between metropolitan areas and exclude time in customs. Items sent from South Australia, Tasmania, and the Northern Territory may require additional transit time before departing Australia.

Customs & Duties:
Duties and customs fees may apply depending on your country — these are your responsibility.

🖤 Order Issues?

Delayed or lost orders? Let us know. We’ll work with the courier to sort it.
Wrong item? Damaged package? Hit us up within 7 days of delivery and we’ll make it right.
Make sure your shipping info is correct — once it’s out the door, we can’t redirect it.